Associate Director (Operations) | Location: Delhi – NCR/Remote

Organization: A premier national-level industry association representing fintech companies, including lending firms and platforms. These organizations leverage digital technologies and data to expand access to credit.

Role Overview:

The Associate Director Operations (AD) is a senior role responsible for overseeing daily operations, driving strategic initiatives, managing members and stakeholder relationships, and ensuring the association’s alignment with its mission to foster a robust and innovative digital lending ecosystem. The AD will assist the CEO in driving impactful programs and enhancing the organization’s influence in the fintech industry.

Key Responsibilities:

1. Strategic Leadership:
   • Develop and execute strategies to strengthen the organization’s impact in the fintech ecosystem.
   • Support the CEO to create a roadmap for growth, advocacy, Self Regulation and other functions.
2. Operational Excellence:
   • Streamline internal processes to ensure efficient execution of initiatives and events.
   • Oversee the organization’s daily operations, managing cross-functional teams and resources.
3. Member Engagement:
   • Act as a key point of contact for the organization members, ensuring their needs are addressed and concerns are resolved.
   • Onboard new members, particularly startups, regtech firms, and other fintech entities.
4. Knowledge Co-creation and Industry Collaboration:
   • Develop position papers, research reports, and policy recommendations.
   • Foster relationships with industry partners and other associations to build strategic alliances.
   • Engage with external stakeholders to represent the voice of the fintech sector.
5. Event Management:
   • Lead planning and execution of the organization’s flagship events such as the India Fintech Conclave, Unconclave, India Fintech Awards etc.
   • Coordinate CXO roundtables, stakeholder meetings, and other forums to promote dialogue and innovation.
6. Governance & Reporting:
   • Ensure compliance with regulatory frameworks and the organization’s governance policies.
   • Maintain transparent reporting systems for financials, member updates, and key initiatives.

Qualifications & Skills:

1. 12-15 years of experience in leadership roles within fintech, financial services, industry associations, or consulting.
2. In-depth knowledge of India’s fintech ecosystem, digital lending operations, and regulatory frameworks.
3. Proven experience in policy advocacy, stakeholder engagement, and strategic planning.
4. Strong communication, team management, and problem-solving abilities.
5. Experience organizing high-profile events and managing large-scale programs.
6. MBA, LLB, or equivalent qualification in Business, Finance, or Public Policy preferred.

Personal Attributes:

1. Visionary mindset with the ability to translate ideas into actionable outcomes.
2. Passion for innovation, inclusion, and fostering responsible financial ecosystems.
3. Collaborative and adaptive, with a strong ability to build consensus among diverse stakeholders.