Business Analyst – IT (Mortgage Loan) | Location: Bangalore

Company: A leading microfinance institution.

No. of openings: 2, Junior with 3 years experience and Senior with 6-8 years experience

Reporting to: AVP – IT

Position Summary:

The current opening is for a resource responsible for managing and enhancing the Retail Finance (RF) Business solutions with in-depth exposure to the systems present within the company. The principal aim is to capture exact business requirements and coordinate with internal and external developers to deliver IT solutions. The role involves bringing constant improvements to the product, improving user experience, and enhancing the operational efficiency of associated business processes.

The position requires maintaining the integrity and quality of project deliverables, ensuring they stay within agreed timelines and scope while meeting the expectations and requirements of the project. The position involves close collaboration with the internal IT team and respective business stakeholders.

Key Accountabilities:

1. Fair understanding of Retail Finance Business Solutions (Individual Loan, Mortgage Loans, Housing Loans, Two-Wheeler Loans) and experience in digital lending processes would be an added advantage.
2. Understand the requirements from Business and Product teams, convert them into a FSD document, and take it up with vendors for feasibility and impact analysis, working in coordination for delivery and deployment for business use.
3. Assess the requirements through discussions with Business Teams and Developers.
4. Prioritize projects to ensure that business expectations are met within prescribed timelines.
5. Understand integration touchpoints of the Business Solution with other systems/ services.
6. End-to-end solution management, including seamless integration of other systems with third party applications and services.
7. Deliberate various available alternative solutions for the requirements and choose the best, which is cost-effective and best suited for meeting business requirements.
8. Documentation of key deliverables from the Quality and Testing aspect, including creation of comprehensive testing, Roll out/ Go Live plans, product release notes, and product version management.
9. Defining Standard Operating Procedures for IT processes and taking necessary approval to formalize and roll out for the Organization and various RF Branches.
10. Notify the respective Business users regarding the rollout of new processes and changes to processes as and when there is an enhancement.
11. Follow up with operational teams for on-the-ground implementation of the strategies.

Formal Education & Certification:

1. Graduation from a reputed university, preferably BE/ B.Tech + MCA.

Knowledge & Experience:

1. Minimum 10+ years of experience in Project Implementation for NBFC/ BFSI Sector Product Rollout.
2. Capability to analyse multiple interfaces impacting the application and coordinate with the respective stakeholders for prioritization and accelerate the implementation.
3. Proven ability to bridge technology and business goals to provide productive solutions to the required stakeholders.
4. Experienced in interfacing with key business units, including Product, Operations, and Vendor Management.
5. Knowledge of Agile Project Management practices and good knowledge of SDLC.
6. Technical understanding of web services (SOAP and REST protocols) and API-based integrations (XML as well as JSON-based), including how these applications integrate with backend systems and 3rd party applications.
7. Techno-functional knowledge of Retail Finance Business Applications.
8. Experience in mobile based lending processes would be an added advantage.
9. Experience in Product/ Vendor Evaluation for Business solutions.

Personal Attributes:

1. Excellent analytical and problem-solving abilities.
2. Quick learner who can rapidly adapt to emerging technologies.
3. Excellent communicator with an emphasis on building strong relationships with IT and, Business, Products and Operations personnel.
4. Able to multi-task and work effectively in a fast-paced dynamic environment.
5. Ability to handle and stay calm under pressure.

Work Conditions:

1. High availability on call, mail, and all other official forms of communication.
2. Extended working hours if required for support.