About the Company: A leading player in the financial services industry offering asset and liability product solutions.
Department: Member Service
Reports to: State Business Head
Job Summary:
GM operation leads the assigned state and is operationally responsible for managing the branch network and regional network, i.e. Member Services, Risk, Audit. The incumbent will work with the State Business Head to drive Sales Strategy and Plans of the state and will be responsible for Customer Acquisition and Revenue Growth, Process and Regulatory Compliance, People Management and Records Maintenance and MIS Reports preparation.
Responsibilities:
1. Sales Strategy & Plans
- Business planning on quarterly, semi-annual, and annual basis for state (revenue achievement plan + revenue mix)
- Manpower planning and recruitment in line with the Business plan.
- Develop short term and long-term sales and penetration plans for assigned state incoordination with Zonal Business head.
- Budgeting and tracking capital and operational expenditure at the state. Financials to be consolidated at state level for revenues and costs.
2. Process and Regulatory Compliance:
- Inputs for corporate level risk rating, Identification of state level risks tracking risk management measures and implementing mitigation mechanisms.
- Implementing and Monitoring of unified code of conduct Sa-dhan, MFIN and RBI guidelines.
- Implementing and monitoring of Client Protection Principles.
- Implementation and tracking of credit bureau reports.
3. People Management:
- Responsible for capacity and capability building of staff in respective states which includes regional and branch process, product training.
- Manage a team of front-line sales personnel to ensure channel partners meet the requirements of the company in terms of policies, procedures, infrastructure, activities etc.
4. Cost Control:
- Cost control
- Deliver profitable at branch and regional level.
- Drive business growth through identification & development of new undiscovered markets/segments.
Required Knowledge, Skills, and Abilities: Team Handling Skills, Data Handling, Communication Skills.
Experience: Minimum 10 years of experience in microfinance operations/ credit/ risk/ audit.