Head – SDG | Location: Hyderabad

Company: A leading microfinance company in India.

Position Summary:

The Head of the Solution Delivery Group (SDG) will spearhead end-to-end solution delivery across technology, digital, and business teams. The SDG will work closely with the leadership team to enhance operational processes, improve technology capabilities, and ensure timely, high-quality project delivery. This strategic role involves managing the development and deployment of innovative digital solutions, ensuring alignment with the BFIL’s mission, and maximizing efficiency and customer satisfaction.

Reports to: EVC

Job Role & Responsibilities:

1. Strategic Solution Delivery:
   • Spearhead the end-to-end delivery of solutions across technology, digital, and business teams, ensuring projects are aligned with BFIL’s mission and long-term goals.
   • Develop and execute the SDG roadmap, in line with the BFIL’s strategic objectives and digital transformation goals.
   • Lead solution design and deployment efforts to create digital solutions that enhance customer experience, operational processes, and business capabilities.
   • Constantly review the effectiveness of solutions at the field level, assess traction and initiate changes based on the same.
2. Delivery Management:
   • Oversee all solution delivery functions, including project management, product implementation, and systems integration, ensuring alignment with business goals.
3. Cross-Functional Collaboration:
   • Act as the bridge between business and technology teams, translating business requirements into actionable technology deliverables.
   • Partner closely with technology and business units to ensure alignment on objectives, timelines, and resource allocation.
4. Vendor and Partner Management:
   • Evaluate and manage external vendors and technology partners to optimize cost-effectiveness and delivery efficiency.
5. Innovation and Continuous Improvement:
   • Foster a culture of continuous improvement and innovation within the Solution Delivery Group by promoting Agile methodologies, iterative development, and rapid prototyping.
   • Identify and implement emerging technologies and best practices to enhance BFIL’s technology capabilities and improve operational efficiencies.
   • Stay informed on industry trends and competitor developments to ensure BFIL remains at the forefront of digital innovation in lending services.
6. Project Management and Quality Assurance:
   • Oversee project planning, development, and execution, ensuring that all digital solutions are delivered on time, within budget, and to the highest quality standards.
   • Implement quality assurance frameworks and rigorous testing protocols to ensure digital solutions meet all functional, technical, and regulatory requirements.
7. Risk and Compliance Management:
   • Identify potential project risks, and proactively implement mitigation strategies to ensure successful project delivery.
   • Ensure all digital and technology solutions comply with relevant regulatory standards and internal policies, particularly in areas such as data security, customer privacy, and financial compliance.
8. Customer Focus:
   • Champion a member/customer-centric approach by delivering seamless and user-friendly solutions to enhance customer experience and satisfaction.
9. Team Leadership and Development:
   • Build, lead, and mentor a high-performing Solution Delivery team, fostering a culture of excellence, innovation, and accountability.
   • Lead, mentor, and inspire a high-performing team of delivery managers, project leads, and solution architects to achieve operational excellence.

Qualifications and Skills:

1. An MBA or relevant post-graduate qualification is preferred.
2. Minimum 15 years of experience in Solutions Design & Delivery, Quality Management and Process Design & Improvement, Value Engineering, Business Process Re-engineering, and Transformation with Bank/ NBFC/ MFI.

Skills & Experience:

1. Technical Expertise: Strong understanding of financial products, digital banking, core banking solutions, and integration with third-party systems. Familiarity with cloud computing, data analytics, and emerging tech trends is a plus.
2. Project Management: Proven track record of delivering complex projects on time and within budget. PMP or PRINCE2 certification is an advantage.
3. Leadership Skills: Strong leadership and people management abilities with experience in building and leading high-performance teams.
4. Interpersonal Skills: Excellent communication and collaboration skills, with the ability to influence stakeholders across various levels of the organization.
5. Analytical Mindset: Demonstrated ability to analyse complex problems, identify root causes, and implement effective solutions.
6. Adaptability: Strong problem-solving skills and ability to adapt to a dynamic and fast-paced work environment.