Company: A leading microfinance institution.
Job Summary:
The Product Manager for Retail Products, focusing on Business Loans, is responsible for overseeing the entire product life cycle, from strategic planning to tactical execution. The Manager will develop, expand, and enhance the product process, ensuring alignment with the company’s goals and market demands. They will support branches in smooth business operations, drive product expansion across various locations, and coordinate closely with IT, Operations, and other departments to resolve issues and implement improvements. This role requires ensuring capacity building across all key functions, including business operations, credit assessment, system processes, and documentation.
Reporting To: Product Head
Broad Roles and Responsibilities:
Product Development & Strategy:
- Manage the entire product life cycle, from strategic planning to tactical activities.
- Develop and implement a go-to-market plan for the product, ensuring continuous evolution and relevance in the market.
- Conduct market research, analyze industry trends, and track regulatory changes to guide product development and policy updates.
- Identify new opportunities and products through extensive research and surveys.
System Development & Process Improvement:
- Collaborate with the IT department and other stakeholders to develop, upgrade, and roll out product features and system developments for comprehensive loan operations.
- Manage technical partners to track and monitor the delivery of product-level requirements.
- Identify weak areas or compliance issues in branches/processes and take corrective measures by engaging relevant stakeholders.
Business Expansion & Support:
- Monitor and manage the product expansion plan, ensuring timely product launches in various branches by coordinating with respective departments.
- Provide ongoing support and guidance to branches, including regular visits, to ensure smooth business operations.
Capacity Building & Training:
- Drive capacity building across key functions such as branch business operations, credit assessment, system processes, documentation, and product through continuous training and engagement.
- Conduct regular training sessions to strengthen the product knowledge of field employees and support them in effectively selling the product.
Data Analytics & Reporting:
- Track and analyze industry data points such as business trends, process improvements market trends, competitor products/processes, and regulatory changes relevant to the product.
- Prepare reports and presentations to communicate business status, findings, progress, and recommendations to senior management.
Cross-functional Coordination:
- Work closely with business, operations, compliance, risk, and other departments to ensure the product’s alignment with company goals.
- Assist and support the Product Head in product rollout and other strategic initiatives.
Requirements:
- 3 years of experience in Product & Process Engineering within Retail Products.
- Strong understanding of retail product processes, policies, and regulatory norms
- Proven experience in managing projects and leading teams.
- Tech-savvy, with proficiency in MS Office.
- Excellent communication and presentation skills.
- Strong market research and analytical abilities.
- Ability to work effectively with diverse, multi-disciplinary teams
- High level of personal energy and enthusiasm.
- Graduate from any recognised institution.