Senior Business Analyst | Location: Bhubaneshwar

Organization: An agrifinance company.

Summary:

The Senior Business Analyst cum Client Account Manager plays a pivotal role in bridging the gap between business needs and technology solutions while fostering strong relationships with key clients. This individual will be responsible for eliciting, analyzing, and documenting business requirements, translating them into functional specifications, and ensuring successful project delivery. They will also manage client relationships, identify new business opportunities, and ensure client satisfaction.

Department: Business Analysis/ Client Services

Reports to: Head VC Business/ CTO

Key Responsibilities:

1. Business Analysis:
   • Elicit and gather business requirements from stakeholders through interviews, workshops, and other techniques.
   • Analyze and document requirements using various modelling techniques such as use cases, process flows, and data models.
   • Translate business requirements into functional and technical specifications for development teams.
   • Collaborate with project teams throughout the project lifecycle to ensure alignment with requirements.
   • Conduct user acceptance testing and validate solutions against requirements.
   • Support change management activities and ensure a smooth transition to production.
2. Client Account Management:
   • Develop and maintain strong relationships with key client stakeholders.
   • Understand client’s business objectives and challenges.
   • Identify new business opportunities and propose solutions to meet client’s needs.
   • Manage client expectations and ensure timely and effective communication.
   • Resolve client issues and escalations in a timely and professional manner.
   • Track and report on client satisfaction metrics.

Qualifications and Skills:

1. Bachelor’s degree in business, information technology, or a related field.
2. 10+ years of experience in business analysis and client account management.
3. Strong analytical and problem-solving skills.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.
6. Experience with project management methodologies.
7. Exposure to Government Projects will be an advantage.

Additional Information:

1. This position may require occasional travel.
2. The successful candidate will be a self-starter with a strong work ethic and a passion for delivering exceptional results.